FAQ - frequently asked questions

To start working with mksiegowa.pl, you need to register an account.
As the next step we recommend using the instructions available in the First steps tab.

Registering an account in mksiegowa involves no fees. The first month (counting from the registration date) is a free month.
If you do not like the program during the trial period, you can stop using it without any consequences and the account will be deleted.

mKsiegowa accepts subscription payments through the IMOJE online payment service of ING Bank.
After logging in to the program, click Panel at the top of the screen – there you will find the option to extend your subscription with an IMOJE payment.

Subscriptions can be adjusted to your needs. As standard, the subscription gives you:

• Access to a financial and accounting system (compliant with the Polish Accounting Act) of the ERP class, 24/7 from anywhere in the world
• A fast user interface (probably the fastest on the market) and a choice of many "skins"
• Storage and daily back-up of data on remote servers with the highest level of security
• Access to extensive documentation and e-books
• Technical support by email or phone (optional)
• Free software updates
• Access to automated functions such as import of sales and purchase invoices, import of bank transactions, etc.
• And many more...

The AI Chat is our intelligent assistant that helps with everyday work with the mKsiegowa.pl program. It is available at no extra charge to all users.

How do I use it?
The AI Assistant is located directly in the application, in the Help window in the top right corner of the screen. Just type your question about using the program to get an immediate answer.

Before you start using this feature, please read the Terms of Use for the AI Assistant.

If you have trouble logging in to the program, check:

• Are you using the link to the program that you received in the registration confirmation email? Note: every registered mKsiegowa user has an individual address. You can also use the login form at https://mksiegowa.pl.
• Are you entering the correct user name? You also received the user name in the registration confirmation email. Note: alternatively, you can enter as the user name the email address you used to register in mKsiegowa.pl.
• Are you entering the correct password? If you do not remember your password, use the Reset password link on the login screen. Note: to recover your password you must enter the email address you used when registering in mKsiegowa.pl.

When you register an account in the system, the subscription amount is displayed.
There are no fees beyond this amount unless the scope of services is extended at the request of an authorised user.

We are an operator of accounting software.
We do not provide bookkeeping services.
Many experienced and professional accounting offices use our program, so if you would like to start working with one of them, please see the list available at this link.

Data can be imported into the program using:

• a properly prepared file in CSV format (sales invoices, purchase invoices, journal entries, etc.)
• a web service tool for integration with an online shop
• CSV or MT940 files when importing bank statements

We are open to customer suggestions.
If you need additional functionality designed specially for your company – contact us!
After analysing the issue you present, we will try to give you the best offer and an approximate completion date.

If you want to stop using our program, just let us know by sending a short message directly from the program using the "contact" icon, or by email to biuro@mksiegowa.pl. Not paying for the current billing period is equivalent to ending the agreement.

After the cooperation ends, we will provide you with free access to your data for a period of three months. During that time you will be able to download all data using the available reports.

After the cooperation ends, we provide access to the data for a period of three months. After that time, in accordance with the GDPR, all data will be deleted and it will not be possible to restore it. A detailed description of all available reports is available here.

After you stop using our program, we provide a three-month, free period during which it is possible to download all data.

We make every effort to keep your data at the highest level of security. These are the most important elements:

• high-class, reliable servers
• an extensive system of automatic data backups
• use of SSL certificates
• firewall protection and antivirus software

Paying on time is necessary to keep the account active. If the subscription invoice is not paid by the due date, we send a reminder that the subscription has expired. Non-payment may result in restricted access to the account. After the overdue subscriptions are paid, access to the account is restored, but no later than 6 months, after which the company's data may be deleted. We keep you informed of all changes related to account access by email.

Information stored in a user's account can be viewed by registered users and by the administrator of the mksiegowa system.

It is possible to book documents in any period. The fee is for maintaining access to the account, not for the period of booking.